Return Window
You may request a return within 30 days of delivery. Equipment must be unused, undamaged and in its original packaging with all included accessories and documentation.
Equipment That Has Been Run
Once fuel or oil has been added, a mower is considered used and cannot be returned for a refund. Used equipment with a defect is handled under the product warranty instead — contact our support team and we will arrange service.
How To Start a Return
Contact us with your order number and we will issue a return authorization. Large equipment is picked up by freight carrier at your address; you do not need to arrange shipping yourself.
Restocking and Freight
Returns of large equipment are subject to return freight costs, which are deducted from the refund. There is no restocking fee on unopened crates.
Refunds
Refunds are issued to the original payment method within 5-7 business days of the returned equipment arriving at our warehouse and passing inspection.
Damaged or Missing Shipments
Inspect your delivery before signing. If the crate is damaged, note it on the delivery receipt and contact us within 48 hours so we can file a freight claim and send a replacement.